Make A Return

Returns Policy
Our policy lasts 14 days.
If 14 days have gone by since you received your products, unfortunately we can’t offer you a refund or exchange.


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

Non-returnable items:
-undergarments/intimate apparel
-health and personal care items
-customized/personalized items

There are certain situations where only partial refunds 50% can be granted (if applicable):
-any returned item not in its original condition, is damaged, or missing parts for reasons not due to our error
-any item that is returned more than 14 days after delivery

Package your returns well to ensure that your items will not be damaged in transit.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@leggance.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  contact@leggance.com


Shipping

To return a product, please email our Customer Support Team at  contact@leggance.com for assistance. 
LEGGANCE will not be responsible for paying for the shipping costs of returned items. 

The time it may take for an exchanged product to be successfully delivered may vary per destination country. If the items to be shipped back costs $75 or more, please consider using a trackable shipping service or purchasing shipping insurance. True Tights do not guarantee receipt of returned items.

IMPORTANT: PLEASE MAKE SURE TO ENTER YOUR COMPLETE INFORMATION ADDRESS AT CHECKOUT. IN CASE OF DELIVERY ISSUE DUE TO INCOMPLETE ADDRESS INFORMATION, YOU WILL BE RESPONSIBLE FOR IT AND WE WILL NOT BE ABLE TO REFUND YOU, IF THE PACKAGE HAS BEEN SENT.

 

Return Process

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